The NHS-wide Friends and Family Test is an important opportunity for you to provide feedback on the care and treatment we deliver at Birmingham Women’s Hospital. We use the information gathered to improve services. When you are discharged or at certain intervals in your care, you will be given the opportunity to answer the following question:
How likely are you to recommend our ward to friends and family if they needed similar care or treatment?
You will be invited to respond to the question on a paper feedback form by choosing one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’. Your answer is voluntary but if you do answer, your feedback will provide valuable information to help ensure our patients, parents and families continue to have the best possible experience of care. Your answer will not be traced back to you, and your details will not be passed on to anyone.
How we are doing the Friends and Family Test at BWH?
This area to be updated monthly by the FFT team.
If you want to discuss any issues about your experience of care further, please contact the PALS team on 0121 327 2747.