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With clinical pharmacy staff working alongside Boots UK, our Pharmacy team is unique. Together we provide a better pharmacy service where your medicines matter

What This Service Does

The pharmacy service leads on safety and best use of medicines- supporting efficient supply and prompt turnaround of your prescription. The pharmacy can be found along the main corridor next to the neonatal unit. There is good signposting within the hospital itself. The onsite pharmacy also includes a small retail area where mother and baby items and over the counter medicines can be purchased.

If you have a Boots Advantage card collect points as you would in any other Boots store.

If you are a clinic patient with a prescription the average waiting time is only 10 minutes. Please note that this Boots pharmacy cannot dispense any GP (green FP10) prescription forms you may have as it does not have the licence to do so.

You can also get advice on your medicines as there is a fully trained pharmacist always on duty and this includes the store manager.

Contact us in the dispensary:  0121 472 2053

Store manager: Ross Flavell

The Clinical Pharmacy Team

The clinical team led by the Trust Chief Pharmacist supports direct patient care by checking safety of prescribing and medicines use, undertaking drug histories on admission, answering queries and advising on safe and secure storage of medicines.

Unless you become an in-patient you may not meet them directly

The clinical team also support the Trust with seeking best value for money on drug purchases and supporting the medicines needs of clinical trials.
The team provides education and training to doctors, nurses and other healthcare workers involved in prescribing and managing of medicines.

Contact a member of the clinical team: 0121 623 6886

Chief Pharmacist: Alan Pollard

What Happens When You Bring Your Prescription to the Pharmacy?

Your prescription will be screened by the pharmacist. This means that checks will be made to confirm that the medication is both correct and safe for you to take.

You may be asked a few questions to help achieve this.

You will be asked to pay any charges due (see below)

Whilst you are waiting for your prescription you can browse the shop area or wait just outside in the dedicated seating area.

The average waiting time for a prescription is 10 minutes.

Prescription Charges

If you are an NHS patient then NHS prescription charges apply to your clinic prescription.

Please pay these charges by cash or card only. If you have no money or card please speak to the pharmacist to see how this can be managed.

If you have NHS exemption from prescription charges then complete the back of the prescription form to indicate the relevant exemption. NHS pharmacists are asked to seek reasonable evidence of each declaration. If such evidence is not available then you will still get your medicines but your declaration made be checked on later by NHS Protect.

If you are a private or self-funding patient then the pharmacist will explain all charges to you.

The Boots onsite pharmacy is only permitted to dispense private prescriptions for hospital registered patients.

Pharmacy Opening Hours

Monday to Friday: 9am to 6pm

Saturday: 9am to 1pm

Bank Holidays: 10am to 2pm

Please note: there is no service on Sundays or Christmas Day

Emergency pharmacy support for in-patients is provided by the on-call pharmacy team at Heart of England NHS Trust. They may only be contacted by senior hospital staff.