Our Facilities

Our Dining Room is open to patients, visitors and staff. We offer a wide range of delicious freshly prepared meals which are all cooked on site by our own chefs. The menu changes daily and if you fancy something a little lighter we also offer a range of sandwiches, snacks and beverages.
You can choose between hot and cold food, catering for all dietary needs. Healthy choices are always available including a fresh salad bar, homemade soup, baked potatoes and low fat hot meals. Smaller portions, Kosher and Halal meals are also available on request.

Our Breakfast service is very popular and includes healthy porridge and fresh fruit or the full English. Or you can treat yourself to afternoon tea and cake.

So please come and join us for breakfast, lunch or perhaps afternoon tea!

The Dining Room is located on the lower ground floor and is open at the following times:

Monday – Friday

7.30am -11.30am – (cooked breakfast served from 8.00am)
12.15pm – 2.30pm – Lunch
3.00pm – 4.45pm – Snacks

Saturday & Sunday open from 7.30am – 2.30pm (cooked breakfast served from 8.00am – 11.30am, lunch served from 12.15pm -2.30pm)

You can use your mobile phone in most areas of the hospital. In wards where there is equipment which might be affected by your phone and there will be notices asking you to switch your electronic devices off.

Remember that if you are also bringing in a phone charger, it will need to be checked by our electricians before you use it.

Patients and visitors have access to free guest internet service via our Wi-Fi network. To access the WiFi just connect to the wireless network called “BWNFT_Guest” which is available throughout the hospital. You will be asked to register yourself and provide a valid mobile telephone number which will be used to send the user a password via a text message.

This bedside touchscreen system is where patients can make and receive Phone calls, Send Text Messages, Watch TV and Interactive Movies, Surf the Internet, Listen to the Radio and Play Games. They can also watch Hospital Information videos and read important information about their stay.

The Bedside TV & Phone Service costs nothing to explore. By simply touching the screen patients can explore the system at no cost, discovering how to use the phone and TV by watching the on-screen help videos and finding out about all the services that are on offer.

The service has been installed as part of the Government’s NHS reform plan, and at no cost to the NHS.

We have a team of friendly, dedicated staff, who are on hand 365 days a year toassist patients in getting the most out of the TV & Phone service. If a patient requires help using the system, they simply pick up their phone, press the ‘operator’ button and to talk to one of our Advisors – or look out for them in their ‘orange’ shirts, when they are on their ward rounds.

Each Bedside Phone has a unique four digit phone extension number – so if a patient gives their personal bedside telephone number (07006 400 151) plus their extension number to friends and family, they will be able to receive incoming calls direct to their bedside. Patients do not need a TV & Phone Pay Card to receive incoming calls.
Outgoing calls are charged at similar rates to a payphone – from just 10p per minute*

Incoming Calls are charged from 50p per minute (calling party pays)

Our TV offering consists of a wide selection of digital TV channels including BBC1, BBC2, ITV1, C4, C5 plus satellite channels such as ITV 2 & 3, Sky Sports News, UKTV History and many more (regional variations apply). There are FREE TV PREVIEWS for patients to see what is on offer, as well as FREE TV PERIODS each day for the patient, compliments of Premier Bedside. As well as offering a Secure Internet Service to patients, we have the latest interactive blockbuster Movies from United International Pictures, which allow a patient to pause, fast forward and rewind a movie at any time, should they need to leave their bed or chat with hospital staff. So they’ll never miss a moment.

The WRVS (Women’s Royal Voluntary Service) Coffee Shop on the ground floor is open from 8am – 8pm daily. The shop sells hot drinks, sandwiches and snacks as well as newspapers, magazines, cards, flowers, some gifts and toiletries.

The shop is staffed by volunteers and profits made through this service are donated back to the hospital to invest in patient services.

You are welcome to use our chapel or plain prayer room on the first floor. These are quiet spaces for prayer and reflection. There is also a Wudu/ablution facility on the first floor; these facilities are open to patients, staff and visitors at any time of the day or night.

Our Hospital Chaplains are members of staff who are trained to provide religious, spiritual and pastoral counselling. We are a team of multi-faith Christians, Muslims, Sikh, Hindu, Buddhist and Jewish chaplains and volunteers who serve the diverse needs of those of different faiths and of no particular faith at all.

For further information and support please contact the Chaplaincy office on 0121-472-1377 ext :4208 or ask a member of staff to contact a chaplain for you.

There is a Health Information Shop located in the foyer on the ground floor where you are welcome to pick up any of our health and wellbeing leaflets as well as pop into the office if you require any health information advice.

Our interpreting services provide a vital communication link between healthcare professionals and families whose first language is not English or who have other communication needs.

We offer a range of services including:

Face to face interpreting

• Interpretation of letters
• Ward visits
• Home visits
• Cultural/religious information and training for staff
• Networking—connections to community groups
• Liaison with and access to all hospital services.

We have a team of people to help you and a team of bank interpreters to support patients with their language needs between the hours of 9am-5pm.

Our team covers the languages of Arabic, Bengali, Gujarati, Hindi, Punjabi and Urdu.

Additionally our bank interpreters cover languages such as Arabic, Bengali, Cantonese, Gujarati, Hindi, Mandarin, Polish, Punjabi and Urdu.

For out of hours and in emergencies, we use the Language Line

Language Line provides over 150 languages. Staff in the Trust and Community can access the services of both Language Line and the Interpreting Services team.

To book an interpreter for your service, contact the PALS team on 0121 327 2747.

Lost property is stored in the cash office

Opening times:

Monday: 10.00 am – 12.00 pm and 2.00 pm – 4.00 pm
Tuesday: 10.30 am – 12.00 pm and 2.00 pm – 4.00 pm
Wednesday: 11.00 am – 12.00 pm and 2.30 pm – 4.00 pm
Thursday: 9.30 am – 12.00 pm and 2.00 pm – 4.00 pm
Friday: 10.00 am – 12.00 pm and 2.30 pm – 4.00 pm